Core Offerings

Get up and running faster by leveraging our custom core applications.

Whether you're just starting out or looking to expand, our applications can be implemented individually or combined over time to meet your evolving needs. We also offer solutions tailored to the retail and professional services sectors. Discover how these applications can be supercharged with AI and RPA/automation, and or messaging options to deliver even greater results.
Intro
Top Shape
Many of our core offerings include both a front end user interface and a support user interface. The front end user interface is designed to service the member/patient/partner while the support user interface serves the department that supports that front end user. In addition, the support interface typically includes administrative and reporting functions and dashboards.

Core Options

These options allow you to start using these applications quickly with only the features you need and within your budget. Upgrade by adding new features over time. Don’t forget, you own the code so there are no limits to what we can do for you.

Base

Includes core features of the app

Plus

Includes core features plus added capabilities

Elite

Includes all available features

Core Mobile Apps

Health Plan Member Mobile App

Increase member satisfaction
Improve engagement
Phone
Health Plan Member Mobile App
  • Claims and authorizations
  • Benefit details
  • Physician and Pharmacy look up
  • Announcements and alerts and more…
  • Includes many other optional features: AI chat, health tips, and more…

Patient Portal Mobile App

Increase patient satisfaction
Save staff time
Phone
Patient Portal Mobile App
  • Complete intake forms
  • Make appointments and see visit history
  • Request referrals
  • Update insurance information
  • Includes many other optional features: AI chat, health tips, and more…

Employee Scheduling Mobile App

Optimize work schedules
Increase revenues
Phone
Employee Scheduling Applications
  • View upcoming and past work schedules
  • Reschedule, cancel or make requests
  • Allow employees to accept/reject/ or suggest changes to 1x or ongoing schedule “offers”
  • Chat/Email/ and or SMS messaging between the organization and the client/patients
  • Integrate with our Scheduling Automation App

Patient Portal Mobile App w/ scheduling

Increase client/patient satisfaction
Easily fill open time slots
Phone
Client/Patient Mobile App
  • View upcoming and past appointments
  • Reschedule, cancel or make requests
  • Allow clients to accept or decline suggestions for new providers
  • Chat/Email/ and or SMS messaging between the organization and the client/patients
  • Integrate with our Scheduling Automation App

Customer Mobile App

Increase customer
satisfaction
Phone
Client/Patient Mobile App
  • Show your customers upcoming events
  • Notify customers about promotions
  • Text or SMS your customers
  • Chat/Email/ and or SMS messaging between marketing/billing and your customers
  • Allow booking of classes/events and more…

Core Messaging Apps

Explore our suite of messaging apps which you can use as standalone apps or integrate with other systems to make them more effective.

AI Chat Bot

Reduce inbound service calls
Increase lead conversion
Phone and Desktop
AI Chat Bot
  • “Train” your bot using your company manuals
  • Increase customer engagement and satisfaction
  • Increase lead conversion
  • Reports and dashboards provide amazing insights into customer behavior

SMS Messaging App

Increase productivity and revenues
Improve engagement
Phone
SMS Messaging App
  • Appointment reminders
  • Service updates
  • Promotional messages
  • Past due payments and more…
  • Add AI capabilities to make your app even smarter

In App Chat Messaging Add On

Improve communications
Save staff time
Phone and Desktop
In App Chat Messaging Add On
  • Notifications and announcements
  • Save money with “free” messaging
  • Integrate chat into your portals and support applications
  • Add AI capabilities to make chat support 24/7

Email Engine Add On

Improve communications
Save time
Phone and Desktop
Email Engine Add On
  • Use email templates to improve efficiency
  • Includes basic and or advanced email reporting
  • Integrate an email engine into your portal or web application

Core Portals

Our suite of core web applications is designed to help organizations streamline their operations and enhance their efficiency.

Provider Portal

Provider self service saves time
Enables efficient communication
Phone and Desktop
Provider Portal and Tools
  • Claims and payment status
  • Patient referral module
  • Case management
  • Authorizations
  • Onboarding and training

Provider Onboarding, Attestation and Training Module

Simplify onboarding
Track annual training requirements
Phone and Desktop
Provider Onboarding and Training Application
  • Train providers on your organization’s policies and procedures
  • Includes a testing module
  • Notify providers of annual training requirements and timing
  • Onboard providers into your portal with ease
  • Stand alone or integrated application

Broker Portal and Commissions Application

This application automates the calculation and distribution of broker commissions, ensuring accuracy and timeliness.
Expand Network
Grow Revenues
Build Broker Loyalty
Desktop
BROKER PORTAL AND COMMISSIONS APPS
  • Agent training and accreditation program
  • Broker commission module
  • SOA/member application
  • “Ready to sell” document management and approval
  • Marketing/enrollment kits fulfillment center module

MEMBER PORTAL

Member self service increases health benefits and optimizes staff
Phone and Desktop
MEMBER PORTAL SUPPORT APPS AND TOOLS
  • Member self-enrollment
  • Claims and authorizations
  • Member mobile app (IOS/Android)
  • Benefits and medical card self-print
  • Physician/pharmacy lookup
  • Member survey

Patient Portal

Increase patient satisfaction
Save staff time
Phone and Desktop
Patient Portal Mobile App
  • Complete intake forms
  • Make appointments and see visit history
  • Request referrals
  • Update insurance information
  • Includes many other optional features: AI chat, health tips, and more…

Core CRM Applications

Provider Relationship Management (PRM) Application

Grow Revenues
Be Efficient
Gain Intel
Phone and Desktop
Provider Relationship Management (PRM) App
  • Track and record your physician networking activities
  • Daily/weekly call planning and routing tool included
  • Track physician prospecting stages (leads and opportunities)
  • Track education and recruiting efforts and more

Health Plan Member Lead Management Application

Grow Revenues
Be Efficient
Improve Insights
Phone and Desktop
Member Lead Management CRM
  • Record activities with prospective and active members
  • Lead and opportunity management
  • Gauge internal and broker team productivity and results
  • Track member complaints, needs, etc.
  • Communications management
  • Forms and lead integration
  • Chat and more

Health Plan Member Support CRM Application

Member self service increases health benefits and optimizes staff
Phone and Desktop
MEMBER PORTAL SUPPORT APPS AND TOOLS
  • Member self-enrollment
  • Claims and authorizations
  • Member mobile app (IOS/Android)
  • Benefits and medical card self-print
  • Physician/pharmacy lookup
  • Member survey

Core Web Apps

Decrease cancellation rates
Increase customer satisfaction

Member self service increases health benefits and optimizes staff
Phone
SMS Reminder Appointment App
  • Automate the sending of appointment reminders to patients/clients
  • Integrate with EHR
  • Reporting and dashboards
  • Supercharge with RPA automation and AI

Network Quality Assessment Application

Gain Intel
Enhance CX
Increase Efficiency
Desktop
NETWORK QUALITY ASSESSMENT APPLICATION
  • Provider scoring
  • Member/patient satisfaction survey system
  • Integration of third-party PRO data and/or internal metrics

Health Plan Member Enrollment Application

Increase efficiency
Gain Intel
Phone and Desktop
Member Enrollment
  • Train providers on your organization’s policies and procedures.
  • Includes a testing module
  • Notify providers of annual training requirements and timing
  • Onboard providers into your portal with ease
  • Stand alone or integrated application

Inventory Management Software

Minimize overstocking
Improve margins
Desktop
Inventory Management Software
  • Manage diverse inventory
  • Optimize stock levels
  • Minimize overstock
  • Track orders and delivery

Employee Scheduling Application

Streamline operations
Increase satisfaction
Desktop
Scheduling Automation Application
  • Communicate scheduling change requests
  • Track inbound and outbound scheduling changes
  • In app or SMS messaging available for easy communication with clients, employees, or other stakeholders
  • Add RPA to automate changes into your EHR or other systems
  • Transportation module allows for tracking and scheduling member trips to providers
  • Supercharge with AI functionality
  • Integrate with EHR and other systems

Contractor Offers Application

Streamline operations
Gain Intel
Phone and Desktop
Health Plan CRM and Services Automation Platform
  • Route cases to appropriate departments
  • Track inbound and outbound phone calls
  • Integrate with caller ID/member identification to save look up times
  • Transportation module allows for tracking and scheduling member trips to providers
  • Supercharge with RPA automation and Chat functionality
  • Integrate with EHR and other systems
At Serious Development, we're committed to providing you with the tools you need to succeed in the ever-evolving healthcare landscape. Explore our core web applications today and discover how we can help you achieve your goals.
View Case Studies >>

Core Options

These options allow you to start using these applications quickly with only the features you need and within your budget. Upgrade by adding new features over time. Don’t forget, you own the code so there are no limits to what we can do for you.

Base

Includes core features of the app

Plus

Includes core features plus added capabilities

Elite

Includes all available features
Own or Rent Phone

Own or Lease Your App?

Explore the pros and cons of owning your app vs using a SaaS app with an annual or monthly subscription

Learn What is Right for You
Game Changing Capability Upgrades
Ready to take your software to the next level? These capability upgrades can transform your applications from great to extraordinary. From AI integration to machine learning, we've got the expertise to supercharge your software and drive your business forward.
Harness the power of artificial intelligence with our AI integration services. Whether it's enhancing user experience, automating tasks, or generating predictive insights, we seamlessly incorporate AI into your applications, driving efficiency and innovation.
Let the robots handle the grunt work. RPA performs repetitive tasks with efficiency and accuracy, freeing up your staff to focus on more strategic tasks. From contract creation for online portals to data entry, we've got you covered.

Support, Maintenance and Security

While many of our clients support their apps with in-house IT teams, we also offer support and maintenance programs. Our programs ensure your software continues to run smoothly and efficiently post-deployment. From routine updates to performance optimization and feature enhancements, we've got you covered. We're here to provide ongoing support, so you can focus on what you do best - growing your business.
In the healthcare sector, data security is paramount. We prioritize system and data security to reduce risk, maintain compliance, and protect sensitive patient health information (PHI). Our solutions are designed with HIPAA standards in mind, ensuring that your data is handled with the utmost care and protection. Our experience with industry leaders informs the robust security measures we build into our solutions, providing you with peace of mind and confidence in the integrity of your data.
Stay compliant with CMS requirements by implementing HL7 FHIR standards in your healthcare applications.
When we build your software, compliance is always part of our process. As a Termly Partner, we incorporate their comprehensive compliance solutions into our development workflow, ensuring that the web and mobile apps we build for you meet the highest privacy and usage standards. The policies are updated with the latest changes in data privacy laws worldwide, including GDPR, CCPA, PIPEDA, and ePrivacy Regulation. This means that the software we develop for you is not only cutting-edge in terms of technology but also in terms of compliance. While we provide much of the compliance help, the final sign-off remains in your control, ensuring you have full understanding of your compliance program.

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