Transform Your ABA Operations with Solutions that work with your EHR/CentralReach System
Optimize client and RBT scheduling, reduce cancellations, and maximize authorized hours without replacing your EHRCentralReach system.
ABA Solutions Customized To Your Organization
With over 10 years of healthcare software development experience including market leading ABA applications,
Serious Development can help your organization optimize appointment scheduling, increase Behavioral
Technician utilization and improve retention. We understand the unique challenges ABAs face and provide
solutions that streamline your processes, improve efficiency, and increase your revenue.
Explore tailored ABA solutions by clicking the plus icons below for more details on each specific area.
Optimized Matching for Maximum Utilization
SOLUTION
SD's ABA Command Center integrates with your existing EHR (including
CentralReach) and automates the calculations needed to find the best
provider-client matches. It then sends offers automatically (to both RBTs and
clients in the right order) via SMS (90% read rate) and email, ensuring quick
and effective communication.
RESULTS
ABA clients using our customized ABA Command Center have experienced a
20% increase in utilized hours, leading to higher
client engagement and higher revenues.
INCREASE YOUR EFFICIENCY
Many ABA organizations struggle to fully utilize authorized hours because of the
complex, manual process needed to match the right RBTs with client requirements.
Factors like availability, location, language, and past acceptance behavior make
this process time-consuming and inefficient.
Web-Based Scheduling Application
SOLUTION
Our integrated ABA Command Center interface streamlines scheduling modifications
and cancellations, reducing the process to just 1 or 2 clicks using RPA (Robotic
Process Automation) technology. This eliminates the need for constant
communication, ensuring a seamless and efficient workflow.
RESULTS
After implementing our solution, time was reduced by
70%, allowing Client Services/Scheduling to focus
their resources on higher value activities.
HOW MUCH TIME ARE YOU LOSING?
Modifying and processing cancellations within CentralReach can be
time-consuming, taking on average 15 clicks. Additionally, the back-and-forth
communication with clients and RBTs via phone calls and texts can take days to
reschedule costing your organization time and money.
AI-Powered SMS/Voice/Email Reminder System
SOLUTION
Our AI-powered and automated SMS/Voice/Email reminder system integrates
seamlessly with CentralReach, significantly reducing cancellations by keeping
clients, RBTs, and clinical directors informed about their appointments. This,
coupled with our cancellation rate notification system, greatly decreases
cancellations from both clients and RBTs. SMS has a read rate of 90%, much
higher than the 50% read rate of emails, helping to ensure urgency and
responses. Using AI, our ABA reminder system even responds to non-standard
replies where a client replies “I can’t make it that day”, it translates that
response to a 2 “cancel” then notifies the scheduling team, RBT and the Clinical
team. In addition, the system speaks your client’s language whether it’s
Spanish, Vietnamese or just about any other language.
RESULTS
One ABA firm saw a 20% decrease in cancellations
after implementing our SMS and Cancellation reminder system, leading to more
consistent scheduling and increased revenue.
RECOVER YOUR LOST REVENUE
Our research shows that 20-30% of scheduled appointments are canceled by clients
and Behavioral Technicians, leading to significant revenue loss. Save your
scheduling team time with RPA integration into your EHR/CentralReach system to
help process reschedule requests, cancellations or modifications. The lack of an
effective reminder system that notifies all parties in the right order further
exacerbates this issue.
Automated Client and RBT Offers And Scheduling
SOLUTION
Our EHR/CentralReach integrated ABA Command Center and mobile app solutions
automate offers and scheduling, allowing both Behavioral Technicians and clients
to easily see and respond to offers, maximizing the use of authorized hours. The
ABA Command Center identifies clients with underutilized hours throughout the
month, matches them with existing and or new RBTs, and sends offers via
SMS/Email/Mobile app. Using a well thought out approach along with RPA and or
API integration, cancellations turn into rescheduled appointments.
RESULTS
Our ABA clients have seen a 20-30% increase in
the utilization of authorized hours amongst their clients.
REDUCE SERVICE GAPS and LABOR COSTS
Many ABAs struggle with ensuring that all authorized hours are fully utilized by
clients, resulting in lost revenue and service gaps. Furthermore, the client
services/scheduling team saves countless hours of back and forth communication
between clients and RBTs trying to reschedule cancellations.
Accurate, Automated Mileage and Break Reporting
SOLUTION
Our automated DTM (Drive Time and Mileage) and Breaks solution accurately tracks
and reports mileage, saving time and reducing errors. In addition, breaks are
inserted into your RBTs schedule based on state-specific rules keeping your ABA
in compliance with regulatory requirements while seamlessly integrating with
CentralReach/your EHR system.
RESULTS
One ABA client reported that our mileage and breaks solution
reduced their
administrative workload by 50%, allowing Client Services and RBTs to
focus more on client care rather than admin work. Additionally, they reduced
mileage expense payments by $16K/month, as mileage was often overstated
previously.
ELIMINATE EXCESSIVE ADMIN
Behavioral Technicians spend too much valuable time reporting the mileage they
drove to clients' homes, leading to inaccuracies and inefficiencies. Then your
Client Services team spends hours checking and correcting both drive time and
break reporting errors. Worse yet, your team doesn;’t have the time to check for
these errors which go unchecked, leaving your organization out of compliance and
possibly overpaying for these areas. Additionally, state-specific requirements
regarding payment for travel time add complexity and misinterpretation to this
process.
More Hours for RBTs=Happier RBTs and Clients
SOLUTION
Our EHR/CentralReach integrated ABA Command Center and RBT Mobile app solutions
streamline the process of RBT scheduling, enabling RBTs to effortlessly 1)
accept new appointment opportunities, 2) update their availability, and 3)
inform their ABA when they are seeking additional hours. Plus, everything
seamlessly integrates with your existing EHR/CentralReach system saving your
Client Services/Scheduling team hours every day.
RESULTS
Our ABA clients report that after implementing our scheduling optimization ABA
Command Center and RBT mobile app, their RBTs were able to book an additional
20% more hours per week, leading to happier employees and a significant increase
in the utilization of authorized hours, ultimately boosting the ABA's revenue by
20% as well.
DON’T SACRIFICE MORALE OR REVENUE
Many part-time RBTs want to work more hours per week but struggle to get the
hours they desire. Ironically, ABAs often have time slots that need to be
filled, but the process of identifying available RBTs, contacting them, and
scheduling them with clients is time-consuming, complex and inefficient.
Audit Preparation and Compliance Module
SOLUTION
Our audit preparation module integrates seamlessly with CentralReach/your EHR,
streamlining the monthly audit requirements. Key features include:
- Automated Calculations: Generate client listings based on the payors/insurance company’s rules for incomplete scheduling.
- Pre-filled Responses: Pre-filling rules-based reasons for any client service shortfalls, thus reducing manual entry.
- Enhanced Access: Providing quicker access to key information such as terminations, contract holds, and recent files from the EHR.
- Monthly Report Generation: Creating comprehensive monthly reports to meet insurance company requirements.
- Detailed Audit Report: Including timestamps of all client sessions, appointment offers, offer results, and other relevant details for audit preparation.
RESULTS
One of our ABA clients faced new compliance requirements from insurance
companies that added significant workload and stress to their staff. After
implementing our solution, they are now saving about 100 hours per
month in manual effort, improving accuracy, and exceeding the
expectations of their funding partners.
DON’T FEAR COMPLEX REQUIREMENTS
Meeting the audit requirements imposed by insurance companies can be complex and
time-consuming. Ensuring that all documentation is accurate and easily
accessible for audits often requires significant manual effort.
PROVEN RESULTS
30%
decrease in cancellations
20-30%
increase in utilization of authorized hours
90%
reduction in scheduling and mileage reporting administrative tasks
Cancellations, modifications, reschedules are all done in mobile apps by the clients or the providers:
scheduling staff can support DOUBLE the client load at HALF the staffing.
Ready to transform your ABA operations?
Contact Us or Schedule a Meeting to learn more
about how our solutions can benefit your organization.
