Transform Your ABA Operations with Solutions that work with your EHR/CentralReach System

Optimize client and RBT scheduling, reduce cancellations, and maximize authorized hours without replacing your EHRCentralReach system.

ABA Problem Areas and Solutions

With over 10 years of healthcare software development experience including market leading ABA applications, Serious Development can help your organization optimize appointment scheduling, increase Behavioral Technician utilization and improve retention. We understand the unique challenges ABAs face and provide solutions that streamline your processes, improve efficiency, and increase your revenue.

Explore common ABA challenges and discover tailored solutions by clicking the plus icons below for more details on each specific area.

Inefficient Scheduling

PROBLEM

Modifying and processing cancellations within CentralReach can be time-consuming, taking on average 15 clicks. Additionally, the back-and-forth communication with clients and Behavioral Technicians via phone calls and texts can take days to reschedule costing your ABA time and money.

SOLUTION

Our integrated solutions streamline scheduling modifications and cancellations, reducing the process to just 1 or 2 clicks. This eliminates the need for constant communication, ensuring a seamless and efficient workflow.

RESULTS

After implementing our solution, time was reduced by 70%, allowing them to focus their resources on revenue generating activities.

Frequent Cancellations

PROBLEM

Our research shows that 20-30% of scheduled appointments are canceled by clients and Behavioral Technicians, leading to significant revenue loss. The lack of an effective reminder system further exacerbates this issue.

SOLUTION

Our AI-powered and automated SMS reminder system, integrates seamlessly with CentralReach, significantly reduces cancellations by keeping clients and Behavioral Technicians informed about their appointments. This coupled with our cancellation rate notification system greatly decreases cancellations from both clients and RBTs. SMS has a read rate of 90%, much higher than the 50% read rate of emails, helping to ensure urgency and responses.

RESULTS

One ABA firm saw a 30% decrease in cancellations after implementing our SMS and Cancellation reminder system, leading to more consistent scheduling and increased revenue.

Underutilized Authorized Hours

PROBLEM

Many ABA organizations struggle with ensuring that all authorized hours are fully utilized by clients, resulting in lost revenue and service gaps.

SOLUTION

Our EHR/CentralReach integrated web and mobile app solutions automate offers and scheduling, allowing both Behavioral Technicians and clients to easily see and respond to offers, maximizing the use of authorized hours.

RESULTS

Our clients have seen a 20-30% increase in the utilization of authorized hours.

Inaccurate Mileage Reporting

PROBLEM

Behavioral Technicians spend too much valuable time reporting the mileage they drove to clients' homes, leading to inaccuracies and inefficiencies. Then your Client Services team spends hours checking for accuracy and making corrections. Additionally, state-specific requirements regarding payment for travel time add complexity to this process.

SOLUTION

Our automated DTM (Drive Time and Mileage) solution accurately tracks and reports mileage, saving time and reducing errors. It also handles state-specific rules for payment depending on whether it’s the first, second, or third appointment, seamlessly integrating with CentralReach.

RESULTS

One ABA client reported that our mileage tracking solution reduced their administrative workload by 50%, allowing Client Services to focus more on client care. Additionally, they reduced mileage payments by $16K/month, as mileage was often overstated previously.

Underutilized Provider Hours

PROBLEM

Many part-time Behavioral Technicians want to work more hours per week but struggle to get the hours they desire. Ironically, ABAs often have time slots that need to be filled, but the process of identifying available RBTs, contacting them, and scheduling them with clients is time-consuming, complex and inefficient.

SOLUTION

Our scheduling and RBT web app streamlines this process, ensuring that Behavioral Technicians can easily find and book available time slots. And don’t forget that this app integrates with your EHR/CentralReach. This results in:

Happier BTs: RBTs are able to book more hours and achieve the work schedules they desire.
Increased Utilization of Authorized Hours: Clients use more of their authorized hours, receiving the care they need.
Higher Revenue for ABAs: By optimizing the scheduling process, ABAs can fill more time slots and increase their revenue.

RESULTS

One of our ABA clients reported that after implementing our web scheduling and RBT mobile app, their RBTs were able to book an additional 20% more hours per week, leading to happier employees and a significant increase in the utilization of authorized hours, ultimately boosting the ABA's revenue by 20% as well.

Insurance/Funder Audit Requirements and Compliance

PROBLEM

Meeting the audit requirements imposed by insurance companies can be complex and time-consuming. Ensuring that all documentation is accurate and easily accessible for audits often requires significant manual effort.

SOLUTION

Our audit preparation software module integrates seamlessly with CentralReach, streamlining the monthly audit requirements. Key features include:

Automated Calculations: Automatically generating listings of clients based on the insurance company’s rules for incomplete scheduling.
Pre-filled Responses: Pre-filling rules-based reasons for any client service shortfalls, thus reducing manual entry.
Enhanced Access: Providing quicker access to key information such as terminations, contract holds, and recent files from the EHR.
Monthly Report Generation: Creating comprehensive monthly reports to meet insurance company requirements.
Detailed Audit Report: Including timestamps of all client sessions, offers, offer results, and other relevant details for thorough audit preparation.

RESULTS

One of our ABA clients faced new compliance requirements from insurance companies that added significant workload and stress to their staff. After implementing our solution, they are now saving about 100 hours per month in manual effort, improving accuracy, and exceeding the expectations of their funding partners.

PROVEN RESULTS

30% decrease in cancellations

20-30% increase in utilization of authorized hours

90% reduction in scheduling and mileage reporting administrative tasks

Cancellations, modifications, reschedules are all done in mobile apps by the clients or the providers: scheduling staff can support DOUBLE the client load at HALF the staffing.