Transform Your ABA Operations with Solutions that work with your EHR/CentralReach System
Optimize client and RBT scheduling, reduce cancellations, and maximize authorized hours without replacing your EHRCentralReach system.
ABA Problem Areas and Solutions
With over 10 years of healthcare software development experience including market leading ABA applications,
Serious Development can help your organization optimize appointment scheduling, increase Behavioral
Technician utilization and improve retention. We understand the unique challenges ABAs face and provide
solutions that streamline your processes, improve efficiency, and increase your revenue.
Explore common ABA challenges and discover tailored solutions by clicking the plus icons below for more details on each specific area.
Inefficient Scheduling
PROBLEM
Modifying and processing cancellations within CentralReach can be
time-consuming, taking on average 15 clicks. Additionally, the back-and-forth
communication with clients and Behavioral Technicians via phone calls and texts
can take days to reschedule costing your ABA time and money.
SOLUTION
Our integrated solutions streamline scheduling modifications and cancellations,
reducing the process to just 1 or 2 clicks. This eliminates the need for
constant communication, ensuring a seamless and efficient workflow.
RESULTS
After implementing our solution, time was reduced by 70%, allowing them to focus
their resources on revenue generating activities.
Frequent Cancellations
PROBLEM
Our research shows that 20-30% of scheduled appointments are canceled by clients
and Behavioral Technicians, leading to significant revenue loss. The lack of an
effective reminder system further exacerbates this issue.
SOLUTION
Our AI-powered and automated SMS reminder system, integrates seamlessly with
CentralReach, significantly reduces cancellations by keeping clients and
Behavioral Technicians informed about their appointments. This coupled with our
cancellation rate notification system greatly decreases cancellations from both
clients and RBTs. SMS has a read rate of 90%, much higher than the 50% read rate
of emails, helping to ensure urgency and responses.
RESULTS
One ABA firm saw a 30% decrease in cancellations after
implementing our SMS and Cancellation reminder system, leading to more
consistent scheduling and increased revenue.
Underutilized Authorized Hours
PROBLEM
Many ABA organizations struggle with ensuring that all authorized hours are
fully utilized by clients, resulting in lost revenue and service gaps.
SOLUTION
Our EHR/CentralReach integrated web and mobile app solutions automate offers and
scheduling, allowing both Behavioral Technicians and clients to easily see and
respond to offers, maximizing the use of authorized hours.
RESULTS
Our clients have seen a 20-30% increase in the utilization of
authorized hours.
Inaccurate Mileage Reporting
PROBLEM
Behavioral Technicians spend too much valuable time reporting the mileage they
drove to clients' homes, leading to inaccuracies and inefficiencies. Then your
Client Services team spends hours checking for accuracy and making corrections.
Additionally, state-specific requirements regarding payment for travel time add
complexity to this process.
SOLUTION
Our automated DTM (Drive Time and Mileage) solution accurately tracks and
reports mileage, saving time and reducing errors. It also handles state-specific
rules for payment depending on whether it’s the first, second, or third
appointment, seamlessly integrating with CentralReach.
RESULTS
One ABA client reported that our mileage tracking solution reduced their
administrative workload by 50%, allowing Client Services to focus
more on client care. Additionally, they reduced mileage payments by $16K/month,
as mileage was often overstated previously.
Underutilized Provider Hours
PROBLEM
Many part-time Behavioral Technicians want to work more hours per week but
struggle to get the hours they desire. Ironically, ABAs often have time slots
that need to be filled, but the process of identifying available RBTs,
contacting them, and scheduling them with clients is time-consuming, complex and
inefficient.
SOLUTION
Our scheduling and RBT web app streamlines this process, ensuring that
Behavioral Technicians can easily find and book available time slots. And don’t
forget that this app integrates with your EHR/CentralReach. This results in:
- Happier BTs: RBTs are able to book more hours and achieve the work schedules they desire.
- Increased Utilization of Authorized Hours: Clients use more of their authorized hours, receiving the care they need.
- Higher Revenue for ABAs: By optimizing the scheduling process, ABAs can fill more time slots and increase their revenue.
RESULTS
One of our ABA clients reported that after implementing our web scheduling and
RBT mobile app, their RBTs were able to book an additional 20% more
hours per week, leading to happier employees and a significant
increase in the utilization of authorized hours, ultimately boosting the
ABA's revenue by 20% as well.
Insurance/Funder Audit Requirements and Compliance
PROBLEM
Meeting the audit requirements imposed by insurance companies can be complex and
time-consuming. Ensuring that all documentation is accurate and easily
accessible for audits often requires significant manual effort.
SOLUTION
Our audit preparation software module integrates seamlessly with CentralReach,
streamlining the monthly audit requirements. Key features include:
- Automated Calculations: Automatically generating listings of clients based on the insurance company’s rules for incomplete scheduling.
- Pre-filled Responses: Pre-filling rules-based reasons for any client service shortfalls, thus reducing manual entry.
- Enhanced Access: Providing quicker access to key information such as terminations, contract holds, and recent files from the EHR.
- Monthly Report Generation: Creating comprehensive monthly reports to meet insurance company requirements.
- Detailed Audit Report: Including timestamps of all client sessions, offers, offer results, and other relevant details for thorough audit preparation.
RESULTS
One of our ABA clients faced new compliance requirements from insurance
companies that added significant workload and stress to their staff. After
implementing our solution, they are now saving about 100 hours per
month in manual effort, improving accuracy, and exceeding the
expectations of their funding partners.
PROVEN RESULTS
30%
decrease in cancellations
20-30%
increase in utilization of authorized hours
90%
reduction in scheduling and mileage reporting administrative tasks
Cancellations, modifications, reschedules are all done in mobile apps by the clients or the providers:
scheduling staff can support DOUBLE the client load at HALF the staffing.
Ready to transform your ABA operations?
Contact Us or Schedule a Meeting to learn more
about how our solutions can benefit your organization.
